Responsible gambling

We want you to enjoy gaming in a way that is safe, controlled and fun. This page explains the practical tools and steps available to help you stay in control of your play, recognise potential problems early, and get support when you need it. If you ever feel unsure about your gambling, reaching out is a positive and effective step.

Responsible Gambling Features

Wettzo Casino is committed to promoting safer play and offers practical features designed to reduce risk and support healthy gaming habits. These measures are intended to give you control over your activity and to make it easier to take a break or get help when required.

Player controls that let you set deposit and session limits.
Options to take short breaks (time-outs) or longer breaks (self-exclusion).
Clear account tools for monitoring play — including balance visibility and recent activity.
Customer support that can assist with changes to responsible gambling settings.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

These tools are practical and immediate ways to reduce risk. They are simple to set up and can be adjusted or removed according to the rules that apply to each option.

Deposit limits

Set daily, weekly or monthly deposit caps to control how much money can be added to your account.
Limits are applied to real-money deposits and take effect immediately or after a short processing period, de on the option you choose.
To increase a limit you usually need to wait a cooling-off period and may be required to contact customer support; decreasing limits typically takes effect straight away.

Time-outs

Time-outs are short pauses from play (for example, days or weeks) that temporarily block access to gaming features while keeping your account active.
They are useful when you need a short break but do not want a full account closure.
During a time-out you can normally still request withdrawals and access account information, but you cannot place bets or make deposits.

Self-exclusion

Self-exclusion is a longer, more formal break. You can request a self-exclusion period that prevents access to your account for a defined time.
It is effective immediately and cannot be reversed until the exclusion period has ended; some processes require verification to lift the exclusion.
If you choose self-exclusion and need help with finances, emotional support, or planning next steps, contact customer support for assistance and referral options.

Warning Signs of Problem Gambling

Recognising early signs helps you act before things escalate. These indicators do not mean you have a problem on their own, but several together suggest it may be time to take action.

S more time or money than you intended on gambling.
Feeling anxious, restless or irritable when not gambling.
Chasing losses or trying to win back money quickly.
Neglecting work, study, family or social commitments because of gambling.
Hiding gambling activity from friends or family, or lying about it.
Using gambling to cope with difficult feelings or to escape problems.

Practical Steps to Stay in Control

Small, clear actions can make gambling safer and more enjoyable. Try these simple strategies to manage your play.

Set a strict budget for gambling and only gamble with money you can afford to lose.
Enable deposit limits and session reminders in your account settings.
Decide on a time limit before you start and use timers or alarms to stick to it.
Avoid gambling while under stress, using alcohol or when you have important financial decisions.
Do not use credit cards or borrow money to gamble; consider removing saved payment methods if they increase temptation.
Keep a play log: record deposits, losses and time spent to build awareness of patterns.
Talk to someone you trust about your gambling habits — sharing concerns is a strong first step.

Getting Help

If you feel your gambling is becoming a problem, help is available and asking for support is a positive decision. Wettzo Casino’s customer support team can help apply limits, set time-outs or place a self-exclusion on your account if you ask.

When you contact support, let them know what outcome you want (for example, a deposit limit or a self-exclusion) and they will guide you through the process confidentially. If you prefer, ask to speak with a specialist who handles safer gambling requests.

Professional support and counselling are also effective. Consider reaching out to health services, financial advisors, or trained counsellors who specialise in gambling harm. Confidential telephone, chat and face-to-face services can provide assessment, coping strategies and tailored treatment plans.

Links to Support Organizations

Below are examples of the types of support organisations that provide confidential help and advice. If you are in Canada, look for national and provincial helplines and counselling services in your area. If you are elsewhere, your local health services can point you to equivalent resources.

National gambling helplines and crisis lines (confidential phone and online chat support).
Gamblers Anonymous and peer-support groups that offer regular meetings and community support.
Professional counselling services specialising in addiction and behavioural support.
Financial counselling services that can help manage debt and create a practical plan.

If you would like help setting a limit or discussing self-exclusion right now, contact our support team using the in-site live chat or the support email available in your account. We will handle your request sensitively and without judgment.