Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you use our services, why we collect it, how we use and share it, and the rights available to you. Please read it carefully to understand our practices.

Scope

This policy applies to information collected when you register an account, use our website, interact with our customer support, participate in promotions, or otherwise engage with our services.

Information We Collect

We collect personal information needed to provide our services, verify your identity, comply with legal obligations, and improve your experience. Categories include:

• Account details: email address, username, password (encrypted), chosen currency, and registration date.
• Identity documents and verification data: copies of identity documents, proof of address, and other information provided for identity verification and compliance checks.
• Contact information: name, postal address, telephone number, and email when you provide them.
• Usage and activity data: account activity, game history, bonus and promotion participation, session records, timestamps, and device/browser information.
• Technical data: IP address, operating system, device identifiers, and connection logs.
• Communications: records of interactions with customer support, including chat transcripts and email correspondence.
• Location data: country-level location derived from IP or other non-precise sources to confirm eligibility and compliance with local requirements.

How We Use Your Information

We use personal information to operate our services, meet legal requirements, protect our users, and provide a better experience. Uses include:

• Creating and managing your account and providing access to our services.
• Verifying identity and eligibility to comply with legal and regulatory obligations.
• Processing communications and responding to support requests.
• Operating promotions, loyalty and VIP programs, and administering bonuses under their terms.
• Detecting and preventing fraud, abuse, and other prohibited activities.
• Improving and personalizing our services, including game recommendations and interface preferences.
• Maintaining site security and preventing unauthorized access.
• Meeting reporting and record-keeping obligations required by applicable laws and license conditions.

Legal Bases for Processing (GDPR Principles)

Where the EU General Data Protection Regulation applies, we rely on one or more of the following legal bases:

• Performance of a contract: to provide the services you request, including account management.
• Legal obligation: to comply with laws and regulatory requirements, including verification and record-keeping.
• Legitimate interests: for fraud prevention, network and information security, and improving our services, balanced against your rights.
• Consent: for optional marketing communications and where local law requires consent for certain processing activities. You can withdraw consent at any time.

KYC and Verification

To comply with legal and license requirements, we may request identity and address documents and other verification information. We use this data to confirm your identity, prevent misuse of accounts, and fulfill regulatory checks. We keep verification records for the period required by applicable law or our licensing authority.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the website, remember your preferences, analyze usage patterns, and support security measures.

• Essential cookies are required for site functionality.
• Performance and analytics cookies help us understand how the site is used and improve performance.
• Preference cookies remember choices you make on the site.
• Where required, we obtain consent for non-essential cookies and give you options to manage them.

Data Sharing and Third Parties

We may share personal information with:

• Service providers and processors who help operate the site and support our services (for example, hosting, messaging, analytics, and security providers).
• Regulatory bodies and law enforcement when required by law, regulation, or to protect our legal rights.
• Third parties involved in identity verification and compliance checks.
• Affiliates and partners when necessary to provide services or administer promotions.

We require third parties to protect personal information and act only on our instructions. We do not sell your personal information.

Automated Decision-Making and Profiling

We may use automated systems to analyze your activity for risk assessment, fraud detection, and to personalize your experience. Where such processing has a legal or similarly significant effect on you, we will provide information about the logic involved and allow you to exercise applicable rights, including the right to challenge decisions and request human review.

Data Retention

We retain personal information for as long as necessary to provide services, fulfill legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods may vary depending on the type of information and legal requirements under our license.

Security Measures

We implement technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration. These measures include encryption, access controls, secure systems, and regular reviews of our practices. While we strive to protect your data, no system is completely secure; please take steps to protect your account credentials.

Your Rights

Subject to local law, you have the following rights regarding your personal information:

• Right to access the personal information we hold about you.
• Right to correct inaccurate or incomplete information.
• Right to request deletion of your personal information where we are not required to retain it for legal reasons.
• Right to restrict or object to certain processing activities, including direct marketing and profiling based on legitimate interests.
• Right to data portability where processing is based on consent or contract and carried out by automated means.
• Right to withdraw consent at any time where consent is the basis for processing.

To exercise your rights or ask questions, contact us at [email protected]. We will respond in accordance with applicable law. If you are in the EU, you also have the right to lodge a complaint with a supervisory authority.

Children and Minors

Our services are intended for adults. We do not knowingly collect personal information from children or allow accounts for persons under the minimum legal age. If we learn that a child’s information has been provided without appropriate consent, we will take steps to delete it.

International Transfers

Personal information may be transferred to, stored, and processed in countries other than your place of residence, including jurisdictions that operate under different data protection laws. Where transfers occur, we take steps to ensure appropriate safeguards are in place to protect your data, in line with applicable legal requirements.

Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the website or by other means before the new terms take effect. We encourage you to review this policy periodically.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]